In industries such as construction, mining, and power, professionals work tirelessly to uplift our communities. Yet, too often, they don’t get the support they really need. Haaker Underground recognizes this gap and steps in with more than just top-notch equipment solutions. We know that truck, equipment and machine maintenance and failures are part of the job. That’s why our dedicated service commitment and support certifications ensure you’re not left in the lurch. Imagine having a partner who’s with you every step of the way, ready to help you achieve lasting success. Isn’t that what every professional team deserves? Let’s explore how we can make this partnership work for you.
Service Commitment
Truck & equipment failure happens all the time if you are fully active in using these products in harsh environments. The team at Haaker Underground can cover everything from minor glitches to significant breakdowns. It’s not just about the big problems that halt production; it includes any drop in the machine’s performance levels. Even minor dips in efficiency can snowball into considerable losses, especially in scaled-up operations. Acceptable failure levels vary depending on the setup, because all machines eventually age and lose some effectiveness. Here’s something to think about: even a slight decrease in how well equipment runs can lead to big resource waste over time. Have you ever noticed how tiny issues add up in your work environment? They can be a hidden drain on productivity and resources if not addressed promptly. Understanding this aspect of machine usage is crucial for minimizing long-term operational costs.
When equipment fails, servicing becomes necessary. At Haaker Underground, we ensure top-notch workmanship delivered promptly and professionally, guided by our TAP Principles. Our Parts and Service Departments are staffed with factory-trained experts dedicated to keeping our customers’ machinery operational. Whether it involves sourcing hard-to-find parts, diagnosing mechanical issues, or skillfully maintaining equipment on-site, we ensure the job is done right. To prevent failures, you can schedule regular maintenance with our team to minimize operating costs while ensuring peak equipment performance. We’re happy to suggest the best plans for your machinery. When we sell a new TRUVAC, Ring-O-Matic, or Pacific Tek product, our commitment to Total Support continues for the equipment’s lifetime. No matter when or where a breakdown occurs, our fleet of service trucks is ready to provide on-site support. Our professionals offer quick, convenient service to meet your needs efficiently.
Support Certifications
Every failure starts somewhere. Sometimes operators use equipment in ways it wasn’t meant to be used, which can lead to breakdowns. Accidents, like when machinery gets dropped, also contribute. If maintenance isn’t done right, small issues stay hidden and can cause a domino effect of failures. On the flip side, doing maintenance too often can mess with systems too. Plus, constant physical strain on equipment and operators, especially when there are impossible production targets, means failures are bound to happen. Think about it: if machines and people are pushed beyond their limits all the time, how can you expect everything to keep running smoothly? It’s just not realistic. So, what’s the balance? How can we prevent these breakdowns while still hitting our goals?
Haaker Underground trains your team to stay updated on industry certifications, whether through comprehensive day-long sessions with presentations or brief tailgate meetings. We tailor training to your specific needs, ensuring your operators and mechanics have the necessary knowledge. Our commitment extends beyond training, as we offer a dedicated Technical Advisor for customer service, ready to answer your questions and diagnose issues. Our Service Department, staffed by factory-trained professionals, works diligently to keep your machinery operational. Our certifications include ASE, Factory Certified by Elgin & Vactor, CNG & LNG Tank Installations, and more. Haaker Underground provides expert parts and service to ensure your TRUVAC, Pacific Tek, and Ring-O-Matic hydrovac excavators, along with other equipment, perform optimally.
Haaker Underground
For more than forty years, Haaker Underground has focused on putting customers first. Even though many things have evolved since we started, our promise to deliver top-notch products and services hasn’t wavered. Our team’s deep knowledge, vast experience, and unwavering dedication to customer satisfaction provide real value and comprehensive support. We aim to meet and surpass customer expectations with every product and service we provide. Our customers are at the core of what we do. We depend on them, not the other way around. At Haaker Underground, we see our customer relationships as the backbone of our business, not mere transactions. We’re privileged to serve our clients and thankful for every opportunity we get to do so. This commitment has helped us grow and adapt while staying true to our roots. Are there areas we can improve? Absolutely, and we’re constantly listening and learning to serve you better.
When you get to the bottom of what’s causing truck or equipment failures, your operation can take action that counts. Haaker Underground’s expert service and support mean you’re not just scrambling to fix problems as they come. Instead, you’re stopping these issues before they happen. Ever thought about how much smoother things could run without unexpected breakdowns? With Haaker Underground’s help, you can keep your equipment running safely and efficiently. Want to see how their services can be a real game-changer for your equipment? Reach out to us at Haaker Underground by calling (909) 598-2706 or message us directly today and make sure your operations are secure.